Common Problems Faced by Electric Tobacconists
Welcome to Electric Tobacconist USA! This can be a small independent e-commerce company based in Columbus, OH that specializes in handcrafted tobacco and accessories. It’s mission is to create quality, economical, fun, nicotine-free and exciting products for both the casual smoker and the serious enthusiast. If you are looking for an awesome way to relax or kick back, get one of these cigarette.
Much like any new business, there will be some bumps on the way and Electric Tobacconist USA has encountered its fair share of problems on the way. For example, the lack of online sales delayed the beginning of online orders significantly for the initial six months. Luckily, the delay didn’t last long and orders started moving again.
The delay also meant we were not in a position to provide our regular customers with the largest discount to celebrate our six month anniversary as a company. As it works out, the delay was not due to the economy, but to an issue with Brightpearl’s end of the year shipping plan. Ultimately, the problems with the shipping system were enough to essentially put us on our guard for the next six months as we planned for the next quarter of our year.
Unfortunately, we didn’t have much time to Element Vape prepare, as we were behind on many orders for the next half of the entire year. Thankfully, after reviewing our data, we realized that people could pretty much count on the electric tobacconist to meet up all of our future orders. After we received the order volumes, we started making repairs and improvements to our web store. Things were looking good, but things were still not quite there. We had to understand how exactly to better advertise and market our e cigarettes and vaporizer products to improve the fascination with them.
We have been happy to report that this quarter, we saw a dramatic increase in our sales. It appears that nearly all our customers are responding positively to our recent marketing efforts and that people are increasingly being welcomed back by the vapor marketplace. However, not surprisingly welcome return, we have been unfortunately experiencing some unprecedented volume increases in our customer service department. That is something we will have to address on the next six months.
In addition to an increased amount of sales and new customers, we are also now seeing more negative reviews about our business than previously. The unfortunate news is that we have recently been targeted by way of a band of local “rogue” business vandals, who unfortunately caused an amount of physical damage to our storefront. While our storefront was severely damaged, we have been able to operate it with a minor degree of service, while awaiting repairs to be completed. Unfortunately, it has forced us to extend the time of time that people are providing free expedited shipping for most orders.
Among the other areas we have seen an increase in recently is in the amount of people calling our hotline and requesting service. In most instances they are reporting issues with either the product or their receipt. It’s unfortunate that many of these individuals don’t realize that people have a returns policy in place. Because of this policy, we have been overwhelmed with the amount of calls and emails we are receiving. It’s clear that people are currently experiencing an increased number of calls and reports from our valued customers. Regardless of the inconvenience, we are always glad to provide in-kind services such as a refund, replacement or money-back guarantee, to be able to ensure their satisfaction.
Beyond the above news-report topics, you can find other important issues we’ve witnessed recently. For instance, among our local stores experienced an influx of customer inquiries following the Thanksgiving weekend. While it’s unclear if this impacted our business, one employee implied that it may have. As a result, we have implemented an emergency replacement policy in place for several electric Tobaccconists, irrespective of their holiday status. While this hasn’t prevented us from experiencing customer concerns and reports, it has significantly reduced the amount of questions we receive when it comes to our products.
Recent press accounts reveal electric Tobaccconists battle to deal with extended repair times. We regret to share, but it is the reality of running a retail business, even one centered on providing exceptional customer service. While our goal remains to shoot for continuous improvement and to continually improve our customer experience, we are taking every step essential to address any issues our customers may have. Along with hiring additional staff, we’ve also implemented several measures that reduce the impact of potential late or damaged shipments on our revenue stream.